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Customer Service

RoofConnect-Customer-Service-July-2011Our customer service representatives (CSR) are specially trained in account management. Each RoofConnect client has a specified CSR who maintains the entire client's portfolio. With one call, the client is able to obtain complete information including leak and maintenance calls, expenditures, photos, diagrams, and recommended actions for each building in their portfolio. The CSR aides each client in the roof portfolio management portal providing the necessary information for each building to assist in budget planning and warranty tracking, resulting in a clearer return on the clients investments.

Teresa Barnhill Aud, Customer Service Manager

Teresa Barnhill Aud, Customer Service Manager

Teresa has been with RoofConnect since 2005. She started as a customer service representative and moved to invoicing as a supervisor. Teresa played an integral role during the transition of RoofConnect's centralized corporate headquarters to Sheridan, Arkansas a few years ago. Recently, in 2010, Teresa was promoted to Customer Service Manager.

Teresa has two daughters and one granddaughter. She loves spending time with her girls, reading, shopping and of course...mud riding and fishing. Her weakness is bling...if it sparkles she wants it.

Favorite quote: "The happiest of people don't necessarily have the best of everything; they just make the most of everything they have. So live it up, laugh loudly and love deeply." - unknown

 

 

 

Jenna Crouse, Customer Service Representative

Jenna Crouse, Customer Service Representative 

Jenna has been with RoofConnect since 2008 as our Receptionist and Customer Service Representative.  Jenna enjoys being with her family & friends, shopping...of course, mud riding & time at the lake.

 

Favorite Quote:  "What doesn't kill you will only make you stronger.” - Friedrich Nietzsche & "Life is not measured by the number of breaths you take, but by the number of moments that take your breath away.” - unknown

 

 

 

 

 

Mary Ann Fowler, Customer Service Representative

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Mary Ann is one of the newest members of the RoofConnect family. Mary Ann joined us as a Customer Service Representative in 2011. Mary Ann considers herself a Yankee Belle…Born and raised in Indiana and moved to the south 5 years ago to attend Mississippi State University (The best school in the SEC in her opinion!). Mary Ann enjoys wakeboarding, reading, running and ringing my cowbell to cheer on the BULLDOGS!

Favorite Quote: “A positive attitude may not solve every problem but it makes solving any problem a more pleasant experience.” - Grant D. Fairley

 

 

Samantha Gray, Customer Service Representative

Samantha Gray, Customer Service Representative

Sam has been with RoofConnect since 2010 as a Customer Service Representative. Sam and her husband enjoy cruisin' on their motorcycles!

Favorite Quote: "Happiness is like a butterfly: the more you chase it, the more it will elude you, but if you turn your attention to other things, it will come and sit softly on your shoulder." - Henry David Thoreau

Vicki Mosby, Customer Service Representative

Vicki Mosby, Customer Service Representative

Vicki has been with RoofConnect since 2008 as a Customer Service Representative.

Favorite Quote: Love is patient and kind; love does not envy or boast; it is not arrogant or rude. It does not insist on its own way; it is not irritable or resentful; it does not rejoice at wrongdoing, but rejoices with the truth. Love bears all things, believes all things, hopes all things, endures all things. Love never ends. 1 Corinthians 13: 4-8

Brooke Spears, Customer Service Representative

Brooke Spears, Customer Service Representative

Brooke has been with RoofConnect since 2005. Brooke is a proud new mother, enjoys riding horses (and is quite the accomplished Rodeo Queen!), hunting, fishing and anything to do with the outdoors.

Favorite Quote: “If you want happiness for an hour, take a nap. If you want happiness for a day, go fishing. If you want happiness for a year, inherit a fortune. If you want happiness for a lifetime, help somebody” - Chinese Proverb

 

 

Kay Wood, Customer Service Representative: After Hours

Kay Wood, Customer Service Representative: After Hours

Kay has been with RoofConnect since 2008 as a Customer Service Representative. Kay is a mother of two and grandmother of two grandsons. She enjoys spending lots of time with her grandsons.

Favorite Quote: “Minds are like parachutes. They only function when they are open." - Sir Thomas Dewar

Melissa Crouse Whisenhunt, Accounting Coordinator

Melissa Crouse, Accounting Coordinator

Melissa has been with RoofConnect since 2007.  She started as an invoice processor and moved to accounting as our Accounting Coordinator.  She graduated from the University of Arkansas at Little Rock with a BS in Health Science.  Melissa enjoys spending time with family and friends.

 

 

 

Mandy Foster, Invoice Processor

Mandy Foster, Customer Service Representative

Mandy has been with RoofConnect since 2008. Mandy began as a Customer Service Representative and recently transitioned into the accounting department as an invoice processor. Mandy is a great Mom to an energetic 14 year old son. Mandy loves to travel and hopes to continually add to her list of places visited!

Favorite Quote: "Act like you’re worth something or people will treat you like you're worthless." – Her Father

Mary Lou Smith, Invoice Processor

Mary Lou Smith, Invoice Processor

Mary Lou has been with RoofConnect since 2010 as an Invoice Processor. Mary Lou is an avid golfer and wishes she could be on the course everyday but RoofConnect takes precedence Monday through Friday!

Mary Lou's Rules to Live and Golf by:

  1. Do the very best you can with every shot.
  2. Be content with what you do on every shot.
  3. And just have fun!

Cindy Wingard, Invoice Processor

Cindy Wingard, Invoice Processor

Cindy has been with RoofConnect since 2006. Cindy has worked as a Customer Service Representative and recently transitioned to the accounting department and is an Invoice Processor. Cindy strives to exceed expectations!

Favorite Quote: "Live each day as if it were the last." – unknown

The RoofConnect Advantage

  • Over 100 locations nationwide, including Alaska, Hawaii and Canada.
  • Over 7,000 employees.
  • Over $1 billion in revenues.
  • Average member in business over 50 years.

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RoofConnect.
We Never Close

The Leading National Roofing Services Provider. Whatever you need, we can do.

P.O. Box 908, 44 Grant 65
Sheridan, AR 72150
Phone: 877.942.5613
Fax: 870.942.2666

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