Customer Service & Accounting Professionals

Our Customer Service Specialists (Specialists) and Accounting Professionals are specially trained in account management. Each RoofConnect client has a team of specified Specialists who maintains the entire client’s portfolio. With one call, the client is able to obtain complete information including leak and maintenance calls, expenditures, photos, diagrams, and recommended actions for each building in their portfolio. The Specialist aides each client in the roof portfolio management portal providing the necessary information for each building to assist in budget planning and warranty tracking, resulting in a clearer return on the clients investments.

Gina Nutt, Customer Service Manager

Within our Customer Service group we recently promoted Gina Nutt to Customer Service Manager. You may have worked with Gina in her previous role as our Technical Services Coordinator. We believe Gina will add fresh perspective and a new enthusiasm to our Customer Service team. We are excited about having Gina lead our Customer Service Team as we strive to continuously improve our deliverable to our customers.

Sharron Bates, Lead Customer Service Specialist

Sharron has been a member of the RoofConnect Customer Service team since 2013. She is the proud mother of 3 – including a set of twins! Sharron enjoys Saturday night dirt track racing with her family.

Brandy Duckworth,  Customer Service Specialist

Brandy joined the RoofConnect team in January 2016. She has 10 years prior customer service experience. Brandy is happily married, with a son and a daughter. She enjoys crafts, shopping, and baking (she makes BEAUTIFUL cakes!).

Favorite Quote: “Enjoy the little things in life, for one day you will look back and realize they were big things.”

Jeannie Hartwick, Customer Service Specialist


Jeannie joined RoofConnect in the fall of 2015. She has two daughters, Kayleigh and Hadleigh, and two dogs, Rosie and Cleopatra. She enjoys reading, spending time with her daughters, and tap dancing. Jeannie previously owned and operated her own dance studio.

Favorite Quote: “Let them praise his name with dancing.” Psalm 149:3

LeAnn Junkin, Customer Service Specialist


LeAnn has been a member of our Customer Service team since 2014. She enjoys playing the piano, and even teaches piano to aspiring young students. LeAnn and her husband Gary have three children and three grandchildren.

Favorite Quote: “Be still and know that I am God.” Psalm 46:10

Erin Riggan, Customer Service Specialist


Erin joined RoofConnect in May of 2017. She enjoys spending time with friends and family, especially her dog Holly. Her favorite quote is “God is within her, she will not fall.” Psalm 46:5

Angi Roberts, IT Manager

Angi joined RoofConnect in January 2012 as the IT Manager. In the last 10 years she has held positions from Desktop support to Network Engineer. She loves tackling the challenges that the IT field brings while keeping a customer service oriented attitude.

Favorite Quote: “The true measure of a man is how he treats someone who can do him absolutely no good.” Samuel Johnson

Jamie Threlkeld, Customer Service Specialist

Jamie has been with RoofConnect since 2016.  She has over 7 years of customer service experience. She enjoys spending time with her daughter Kimberlynn. Jamie also enjoys anything outdoors.

Favorite Quote: “Alone we can do so little; together we can do so much.” – Helen Keller

Rachel Umholtz, Customer Service Specialist

Rachel joined RoofConnect in 2015. She has a Bachelor’s of Science in Agriculture from The University of Arkansas at Monticello. Before coming to RoofConnect, she was an inside sales representative for Terminix. Rachel is the proud wife of a police officer. They have a daughter and a son.

Favorite Quote: “Nothing that’s worthwhile is ever easy. Remember that.” – Nicholas Sparks

Melissa Whisenhunt, Senior Accounting Coordinator

Melissa has been with RoofConnect since 2007.  She started as an invoice processor and moved to accounting as our Accounting Coordinator.  She graduated from the University of Arkansas at Little Rock with a BS in Health Science.  Melissa is married and has one son.

Cindy Wingard, Customer Service Specialist

Cindy has been with RoofConnect since 2006. Cindy has worked as a Customer Service Representative and in 2011 transitioned to the accounting department as an Invoice Processor. Cindy strives to exceed expectations!

Favorite Quote: “Live each day as if it were the last.” – unknown