Manufacturer Warranty Support

RoofConnect works with all major commercial roofing manufacturers and currently provides warranty management services to many of our customers. If a customer’s roof is under warranty with a manufacturer, and a leak call is reported, we will contact the manufacturer to notify them of the claim. Once service has been performed, both the customer and manufacturer are informed of the repairs made, and the manufacturer is invoiced for the warrantable repairs. By doing this, the owner’s asset is protected, they can verify the work has been completed, and they are not charged for repairs that are covered by the manufacturer’s warranty.

Typical items covered in a roofing manufacturers’ warranty:

  • Products manufactured, provided by or approved by manufacturer issuing the warranty
  • Application (workmanship) of approved products
  • Flashing components provided by manufacturer, i.e. edge detail, pipe boots, typically – EPDM, TPO, etc
  • Manufacturer defects

Typical items NOT covered in a roofing manufactures’ warranty:

  • Products NOT manufactured, provided by or approved by manufacturer issuing the warranty
  • Abuse or physical damage
  • Foot traffic
  • Ponding water
  • Structural movement
  • Changes in building use or design
  • Unapproved alterations once warranty is issued