Fact:

• There is no such thing as a maintenance-free roof (regardless of the length of your warranty).
• Your roof system performance does not improve with age (much like the deterioration of HVAC equipment).
• No other single building component is more critical to the smooth operation of your business.
• Potential losses resulting from a failed roof system are staggering.
• Every RoofConnect member promises comprehensive and lasting solutions to your roofing needs.
• We have the resources, experience, and local nationwide offices to get the job done right.

Our preventive maintenance program will extend and maximize the life of your roof, save money on overall roof maintenance, while adhering to manufacturer warranty requirements. Our members maintain warranty certification expertise.

One phone call offers a seamless client experience to solve your roofing needs. With one phone call, RoofConnect customer service establishes:

• Work order entry and dispatch
• ETA response to customer provided by RoofConnect Customer Service Team
• Work is performed on site per customer requirement(s)
• Work Summary Report/Follow up with customer
• Invoice from RoofConnect to customer
• All work order history is housed in a database for customer visibility

To ensure the longest possible roof performance, a building owner should check the following maintenance items regularly:

• Drainage - Drain areas should be kept clean to prevent clogging that will result in areas of ponding water on the roof.
• Petroleum Products - These products (greases, solvents, oils, and liquids containing petroleum products) can contribute to membrane degradation. "Catch pans" should be installed in areas where these products are vented onto the roof surface.
• HVAC - This rooftop equipment must be serviced regularly.
• Walkways should be used when moving back and forth from these units. Exercise caution with tools and equipment to prevent punctures in the roof surface.
• Roof Alterations - Any modifications to the roofing system, such as the addition or removal of units, building expansion, etc., should be promptly reported to the roofing product manufacturer to ensure that repairs are completed utilizing compatible materials.
• Skylights and Miscellaneous Rooftop Equipment - When changes are made or maintenance is performed (replacing skylight lenses, servicing exhaust fans, etc.), an approved roofing contractor should be contacted to ensure detail compliance with flashings, etc. Metal shavings, screws, nails, etc., can and do cause damage to roofing systems, resulting in leaks.

The NRCA suggests the best way for a building owner to ensure satisfactory post-installation roof system performance is to have a formal, long-term maintenance plan. Maintenance programs typically offer the following advantages:

• A maintenance program is proactive (rather than reactive). It can help to identify problems at their early stages, while they can be corrected and before they become catastrophes.
• Regular maintenance can reveal and address sources and causes of leaks before they occur. Too many owners have their roof systems examined only after a leak occurs.
• A maintenance program allows for a planned, organized approach to management of a roof asset and allows for responsible, timely preparation of long-term capital expenditures.
• Response time to address leakage problems is greatly improved. Warranty repairs, on the other hand, can take time to be processed, while the problem remains unresolved.

Each RoofConnect location has a fully staffed service department operating 24/7/365 to protect our client's roofs in any weather emergency. We assist in the documentation requirements for insurance claims, as well as work with the material manufacturers to resolve repair and maintenance claims on your warranted roofs.

Whether it's an emergency leak service, hurricane, tornado, fire, or any other natural disaster, the RoofConnect team is only a phone call away. We will provide you with the best possible solution in the shortest amount of time.

Leak Service Request

Whether the client is planning on re-covering their existing roof or performing a complete roof replacement, RoofConnect's Technical Service specialists can assist in choosing the proper roof specification for any building in the client's portfolio. Our experience and expertise includes all roofing systems resulting in the highest level of quality and workmanship. Additionally, RoofConnect has the skilled workforce nationwide to perform specialized projects that require a single-source coordination.

Request A Roof Evaluation

Before winter mounts and assault...Now is a crucial time to evaluate your roof.

Proper analysis of your roofs is critical in any season, but the winter months raise even more concerns.

Download our Winter Roof Maintenance & Snow Removal Guide

RoofConnect utilizes our vast network of experienced Roofing Technicians for your winter related roof needs insuring there is no long term damage to your roof system. Don’t forget…Inexperienced crews can damage or destroy the roofing membrane with improper shovel or snow blower use.

RoofConnect works with all major commercial roofing manufacturers and currently provides warranty management services to many of our customers. If a customer’s roof is under warranty with a manufacturer, and a leak call is reported, we will contact the manufacturer to notify them of the claim. Once service has been performed, both the customer and manufacturer are informed of the repairs made, and the manufacturer is invoiced for the warrantable repairs. By doing this, the owner’s asset is protected, they can verify the work has been completed, and they are not charged for repairs that are covered by the manufacturer’s warranty.

We specialize in Roof Condition Surveys and can provide a detailed report for each of your facilities. These reports will include but not be limited to all as-built roof information, roof condition, inventory of rooftop equipment/penetrations, known leak locations and sources, digital photos with descriptions, detailed roof drawings/maps, recommended actions, and budget pricing. Completing these surveys allows RoofConnect and the client to prioritize immediate concerns and outline a plan and budget for future projects over a 1 to 5 year span. All of this data will be stored on our web based customer portal which allows real-time 24-hour access to all cataloged information.